Responsible Gaming
At Ruby Reels, we believe online gaming should always be a source of entertainment and fun. Our commitment to responsible gaming is a cornerstone of our operations, ensuring a safe and fair environment for all our Aussie players. We provide a framework of support and a range of tools to help you manage your play responsibly and stay in control. The goal is to enjoy the games at Ruby Reels online while keeping your well-being the top priority.
Our Player Protection Policy
We encourage all players to view gambling as a leisure activity, not a way to make money. It’s important to play within your means and only bet what you can comfortably afford to lose. Our platform is designed to promote a balanced approach to gaming, offering features that empower you to set clear boundaries for your activity from the moment you join.
Tools to Help You Stay in Control
To support our commitment to responsible gaming, we provide several account management tools. These are easily accessible within your player dashboard and can be adjusted at any time to suit your needs. Taking control of your spending and playtime is simple with these proactive measures.
- Deposit Limits: Set a maximum amount you can deposit over a specific period, whether daily, weekly, or monthly.
- Loss Limits: Control the maximum amount you can lose during a set timeframe, helping to protect your bankroll.
- Wager Caps: Limit the total amount you can bet, ensuring your wagering activity stays within your planned budget.
- Session Timers: Manage the amount of time you spend playing with automated reminders that help you take regular breaks.
- Cooling-Off Period: Temporarily suspend your account for a short period if you feel you need a break from gaming.
- Self-Exclusion: For a longer break, you can self-exclude from our services for a minimum of six months.
Recognising Problem Gambling
It’s important to be aware of your gaming habits. If you find yourself spending more time or money than intended, chasing losses, or if gambling is negatively affecting your personal life, it might be time to take a step back. Answering these questions honestly can help you assess your activity. If you have any concerns, our support team is available to guide you towards the available tools or external help organisations.
External Support and Resources
If you or someone you know needs professional support, several confidential and free services are available across Australia. Organisations like Gambling Help Online and Lifeline offer expert advice and counselling to help manage gambling-related harm. You can learn more about our company’s values on the Ruby Reels about us page. Reaching out for assistance is a positive step towards regaining balance and control.
Preventing Underage Gambling
Ruby Reels enforces a strict over-18 policy. We use verification procedures, including Know Your Customer (KYC) checks, to confirm the age and identity of all our players before processing any withdrawals. This prevents minors from accessing our platform and ensures we maintain a secure and compliant gaming environment for adults.